The Power of Professional Presence 


through contemporary Business Etiquette & Protocol Training


  • Self-Presentation - Radiate Confidence
  • Networking - It's Not About You
  • Dining Etiquette - Leave a Lasting Impression
  • Professional Dress for Men & Women
  • Business Lunch Strategies for Maximum Client Impact
  • The Details are in Your Delivery - Stationery Wardrobe, Email, Telephone & Social Media Etiquette

Develop and learn strategies to connect, cultivate and create lasting relationships, radiate confidence, achieve success and gain a competitive edge personally and professionally through business etiquette.

Learn the four main traits that are essential for you to project in order to perform well in any industry.

At a recent client training session, Sharon MacPherson, AVP Operations, Greylock Insurance expressed the following: 

"Our agency recently invited Diane in to help us with our Networking skills.  The group that attended the session was comprised of seasoned sales people, agency officers and some new to management and sales.  Diane was able to reignite a mission and passion in our seasoned staff and introduce the importance of these skills to those newer to the concept.  Through a series of simple reminders, tools for handling difficult situations and a hands on approach, we each left feeling more confident and empowered.  We are looking forward to sharing our triumphs and watching our agency grow through enhanced networking!  Thank you Diane!"

Training available to college graduates, new hires, entry level management, business professionals, senior executives, entrepreneurs and individual employee contributors.

A full, half day or individual training modules are available through The of Power of Professional Presence series.

Dining Etiquette module includes a five-course dining experience. 

Breakout sessions are comprehensive and engaging and include:

  • Self-Presentation
  • Shaking Hands
  • Introductions
  • Remembering Names
  • Posture and Stance for Women & Men
  • Common Courtesies (where to stand, walk, etc.)
  • Communication Styles
  • A Professional's Code
  • Listening and Conversation Tips
  • Effective Networking
  • Dining Skills (American vs. Continental)
  • Dining Out & The Business Power Lunch:  TIps on Ordering Seating, Paying & Tipping
  • Women and Men's Professional Attire (Corporate and Business Casual)
  • What your Attire and Accessories Communicate About You
  • Thank-You Notes and Personal Letters
  • Business Stationery for Men & Women
  • Telephone | Email | Social Media Etiquette

The Power of Professional Presence is a training experience that will enable you to become your personal best and is conducted in a relaxing and comfortable environment.


8:45 - 9:00 Coffee


Self-Presentation - Radiate Confidence!  Deliver a Memorable First Impression!

Business & Personal Stationery Wardrobe


Effective Networking Competencies

9:00 to 11:45 a.m.  


Dining Etiquette & Business Lunch Strategies

(participants enjoy a five-course lunch while actively engaged in learning dining etiquette)

12 noon to 2:00 p.m.


Professional Wardrobe for Men & Women

2:00 - 3:45p.m.

3:45 Wrap-Up


Corporate Workshops and/or Keynote Topics

1- or 2-hour sessions Include:

Dining Etiquette

The Place setting, Napkin, Understanding Utensils, Styles of Dining, Table Protocol, and Unwanted Food.

Business Power Lunch STRATEGIES

Effective Planning, Strategies, Power Seat, Alcohol, Menu, Tipping, Ordering, and Quick Tips. 

Telephone and Email Etiquette

Attitude, Voice, Attention to Detail, Answering and Making the Call, The Angry Call, Customer Service, and Smart Phone Etiquette.

Tech Netiquette, E-Mail Etiquette, Salutations, Signatures, Abbreviations, Privacy, Threads, and Flames.    

Effective Networking COMPETENCIES

Cocktail Parties, Networking Events, Remember Names, Listening Skills and Conversations, and Do's & Don'ts.

Berkshire School of Etiquette & Business Protocol - Practices & Policies for Engagement

Prior to any seminar, workshop or keynote:

·      A meeting and/or conference call are set up to align instruction with the business culture and expected outcomes. 

·      Each participant receives a Berkshire School of Etiquette & Business Protocol comprehensive seminar training packet.

·      The seminar cost is determined by the number of participants, the length of the engagement, travel distance, meeting set up and dining costs. 

·      Each client receives a written proposal and Professional Performance Agreement.

·      Project completion with invoice & participant feedback.